ALPHARETTA, GA — August 16, 2000 — Crescendo Technologies Group, LLC, a leading Information Technology (IT) Services firm that transforms businesses with strategic IT initiatives, announces the e-PervasiveTM offering, an enabler of employee efficiency and customer service through pervasive computing. The future demands real-time information access and Crescendo's e-PervasiveTM capabilities provide computing power with connectivity to any information, at any location, any time, on any device.
"Today, companies must enable employees to create and serve new customers from anywhere at any time. The mobile devices and wireless networks, which allow pervasive computing, are just becoming available," says Jerry Miller, President of Crescendo. "Pervasive computing provides information access that speeds and improves decision making."
Crescendo professionals leverage their knowledge of IT-powered business, generating e-PervasiveTM solutions that increase productivity and improve service. Crescendo creates e-PervasiveTM connections to current client systems, such as ERP, Customer Relationship Management (CRM), Sales (e.g., Order Entry), or Field Service. Moreover, e-PervasiveTM solutions may allow customers to access client systems for self-help or query.
For sales organizations, e-PervasiveTM gives access to customer information in real-time, resulting in faster decisions and shortened sales cycles. e-PervasiveTM solutions improve CRM by offering product or service information, scheduled appointment status, repair status, order status, account balance, help desk, self-help, etc. Field Service solutions may dispatch and update status through wireless connectivity through devices as simple as a cell phone.
Crescendo enables mobile commerce (m-Commerce) transactions, the electronic commerce (e-Commerce) applications that are quickly moving to support mobile devices and immediate user needs. Clients can use the location and immediate need of mobile customers to make more targeted offerings. Managing Principal Wayne Fleming, who leads the e-PervasiveTM offering, relies on the other practice areas within Crescendo to orchestrate results that span technologies and individual specialties.
e-PervasiveTM supports mobile appliances, such as personal digital assistants (PDA), mobile phones, and laptops, for wireless secure access to business data. Wireless devices provide access to email, calendars, address books, sales data, and other business information.
Says Mr. Fleming, "The importance of pervasive or ubiquitous computing is rapidly becoming a key competitive differentiator. Crescendo's e-PervasiveTM initiative allows clients to be more effective, helping their bottom line."
About Crescendo Technologies Group, LLC
Crescendo Technologies Group is a leading Information Technology (IT) Services firm that builds, integrates and delivers technology initiatives that transform businesses into industry leaders. Crescendo's staff of consultants, architects, analysts, developers, and administrators have breaking software development skills and rigorous technology experience that provide insight, direction, and knowledge that helps clients navigate the fast-changing, connected economy. Multidisciplinary practices open legacy systems to the web with security, develop systems for enterprise collaboration and knowledge management, provide security audits and policies, create Wireless Application Protocol (WAP) and pervasive wireless applications, and deliver electronic commerce presences that create value and efficiency. Crescendo won for "Excellence in Partnering" at the 2001 Lotus Beacon Awards. Clients include: Cox Enterprises, Federated Department Stores, Coca Cola Bottling Company, National Services Industries, JDN Realty, American Financial Group, LeasePlan USA, S1 Corporation, William Carter Co., Scientific Games, Powertel, and the State of Georgia. For more information, call (678) 942-3400 or visit the company's web site at http://www.Crescendo-Tech.com
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