POINTSERVE NAMED AMONG “MOST INNOVATIVE SOLUTION PROVIDERS” BY FIELD FORCE AUTOMATION MAGAZINE

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POINTSERVE NAMED AMONG “MOST INNOVATIVE SOLUTION PROVIDERS” BY FIELD FORCE AUTOMATION MAGAZINE

Leading Optimization Vendor Wins Another Prestigious Award: “FFAB 40”

Austin, TX ¾ September 5, 2002 ¾ PointServe, a leading provider of service supply chain optimization solutions, announces that its Enterprise Service Optimization (ESO) suite has powered the company into the 2002 FFAB 40, an exclusive list of technology vendors who “have brought to market the most innovative ideas in the past 12 months.” The FFAB 40, sponsored by Field Force Automation magazine, is an annual listing of the top companies driving the “brightest new plans” in enterprise software for service supply chain management. Among the companies listed for 2002 are Accenture (NYSE: ACN), IBM (NYSE: IBM), Microsoft (NASDAQ: MSFT), Intel (NASDAQ: INTC), and Siebel (NASDAQ: SEBL). Selection criteria for this distinguished list of companies include innovation, significance, and overall impact to industry.

“PointServe is honored to be selected for this award – along with industry giants such as Microsoft, HP, and IBM,” says Ed Powell, CEO of PointServe. “Our unique optimization approach, modular application suite, and operational simulation and analysis tools give us a leading edge over our competitors and are among the reasons we were chosen for the 2002 FFAB 40.”

“It is difficult to select the best from among so many different vendors,” says Matt Purdue, Editor-in-Chief of Field Force Automation magazine. “However, PointServe’s ESO suite clearly stands out at the top of the many products we reviewed.”

PointServe’s award-winning ESO suite offers a flexible, modular approach to service supply chain optimization that allows customers to deploy an end-to-end solution or to address key functional areas, such as demand forecasting, resource planning, and one-touch appointment scheduling. The suite is powered by PointServe’s unique Optimization Platform, which utilizes goal-driven economic modeling to find real-time optimized scheduling solutions and rapidly respond to business changes.

This is the second award won by PointServe this year from the magazine. In May, Missouri Gas Energy, a key PointServe customer, won the 2002 FFAst Track Award based on PointServe’s 45-day rapid deployment of enterprise software for a mid-size mobile field force.

PointServe Press Release

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About PointServe

PointServe is a leading provider of service supply chain management solutions that enable companies to optimize the economic performance of their entire service supply chain - from demand forecasting and resource planning through customer appointment setting to service technician scheduling and dispatching. PointServe's Enterprise Service Optimization (ESO) suite combines planning, optimization, and execution modules into a single, integrated suite that synchronizes real-time decision-making between service supply chain management functions. ESO solutions provide enterprises with substantial gains in operational efficiency, as well as significant incremental revenue through improved customer retention and increased customer satisfaction. These benefits provide PointServe clients with rapid, tangible ROI, a critical differentiator in today’s difficult economic environment. Optimization through ESO provides a crucial competitive edge for leaders in broadband, utilities, and technology, such as Southern Union Gas and Time Warner Cable. PointServe is on the Web at www.pointserve.com.

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