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ANOTHER TIME WARNER CABLE DIVISION SELECTS

POINTSERVE SOLUTION

 

Leading Software Vendor Rapidly Gaining Broadband Market Share

 

Austin, TX – April 10, 2002 – Time Warner Cable’s Columbia, SC division has selected PointServe’s best-of-breed Wireless Dispatch product for mobile workforce management. PointServe’s ability to rapidly deliver enterprise solutions will provide hard ROI to Time Warner, by speeding attainment of business goals in key areas including customer service levels and field productivity.

“After examining and comparing PointServe with alternative vendors, we found PointServe’s Wireless Dispatch best able to create competitive advantage and affect our business quickly – with minimum operational impact,” says­­­­­­ Jeffrey Hirsch, Time Warner Columbia’s Vice President and General Manager. ”We expect this initiative to deliver quick results.”

“We are pleased to extend our relationship with Time-Warner to the Columbia cable system,” says Ed Powell, president and CEO of PointServe. “Our map-based user interface concept is a powerful differentiator that will let Time Warner dispatchers make better use of their time. We automate the majority of their everyday decisions, and then provide them with the visualization tools they need for more complex decision-making.”

PointServe’s rapid deployment approach utilizes pre-configured systems that “plug-and-play” with Time Warner’s CSG billing system and Cingular wireless network. Complete system adoption by Time Warner dispatchers and field technicians will be supported by PointServe’s packaged deployment services, which include change management processes and operations-based training.

About PointServe

PointServe is a leading provider of enterprise software solutions that enable companies to optimize the economic performance of their entire service supply chain – from demand forecasting and resource planning through customer appointment setting to service technician scheduling and dispatching. PointServe’s Enterprise Service Optimization (ESO) product suite combines planning, optimization, and execution modules into a single, integrated suite that synchronizes real-time decision making between service supply chain management functions. PointServe employs an ROI-based sales process that uses powerful operational simulation and analysis tools to effectively demonstrate the performance improvements that can be realized using the ESO software. The Company also offers consulting and implementation services to accurately assess customer needs and provide appropriate solutions to meet specific vertical industry requirements. ESO economic optimization solutions from PointServe provide a crucial competitive edge for leaders in telecommunications, utilities, and technology, such as Southern Union Gas and Time-Warner Cable. PointServe is on the Web at http://www.pointserve.com.

 

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