FOR IMMEDIATE RELEASE

BANCTEC SELECTS POINTSERVE OPTIMIZATION PLATFORM FOR ~~OPTIMIZING~~ SCHEDULING THE OPERATIONS OF ITS COMPUTER AND NETWORK FIELD FORCE

PointServe to Host ~~ASP Model of~~its Optimization Platform ~~for~~and ~~Integration~~ Integrate with BancTec’s ~~Existing~~ SAP R/3 System

AUSTIN, TX ¾ March 5, 2002 ¾ BancTec, Inc., a worldwide systems integration, manufacturing and services company, and PointServe, the leader in enterprise software that powers dramatically better customer service through supply chain optimization, announce BancTec’s selection of PointServe software and technologies for field service optimization for repair of computer and network equipment. The Computer Network Services (CNS) division, of BancTec, recognized that optimized scheduling provides greater competitive advantage, even better service at lower cost, through the PointServe Optimization Platform™.

BancTec CNS deploys more than 1,200 qualified field technicians located in 242 service centers covering 97% of all U.S. zip codes. CNS provides a wide range of on-site and depot services for customers such as DELL, Compaq, Computer Sciences Corporation, Galileo International, BestBuy, and MTV/Viacom. BancTec’s implementation begins immediately in Dallas and Austin, tying up with the firm’s corporate SAP system towards ultimate nationwide deployment in the third quarter. This scheduling optimization delivers quick payback, attains high Return On Investment (ROI), and attains cost containment objectives for the division. The implementation gains speed, which lowers risk, with PointServe leveraging existing workflow and processes imbedded in BancTec's corporate SAP system.

“We expect to maintain our service level and cost advantages over competition, with help from PointServe’s optimization software,” says Mark Spire, general manager of BancTec CNS. BancTec CNS prides itself on delivery of the industry's best on-time service less expensively than any major competitor.

Analyst Quote – here re: value of service delivery

“PointServe’s selection by BancTec validates our ability to improve even the best organizations, with the finest customer service reputations and the most cost-effective organizations,” says Ed Powell, CEO and president of PointServe. “I am confident that BancTec will see considerable operational savings with the use of the PointServe Optimization Platform--and see them soon. We expect to be able to roll out nationwide by August.”

About PointServe

PointServe is the leader in service supply chain management for the enterprise, powering dramatically better customer service through cross-organizational optimization. Clients deploy PointServe solutions to empower their organization. ServiceLogic^™ is a Web-based, wireless application for mobile workforce management. ServiceXchange^™ is an Internet-based solution for scheduling, routing, and field service. Optimization solutions from PointServe provide a crucial competitive edge for leaders in telecommunications, utilities, and technology, such as Southern Union Gas and Time-Warner Cable. PointServe is on the Web at http://www.PointServe.com.

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BancTec is a registered trademark of BancTec, Inc.

PointServe, ServiceLogic, ServiceXchange, and PointServe Optimization Platform are trademarks or registered trademark of PointServe, Inc.

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