FOR IMMEDIATE RELEASE

Announcing ESO™, Powering

Enterprise Service Optimization

Proven Optimization Capability Powers Service Organizations

AUSTIN, TEXAS, March 21, 2002 - PointServe, the leader in enterprise software that powers dramatically better customer service through service supply chain optimization, announces ESO™, the software engine that powers enterprise service optimization. ESO^TM, for Enterprise Service Optimization™, provides sophisticated optimization routines that address the complexities facing today’s service organizations. This solution includes intelligence for strategic and tactical forecasting, appointment setting and allocation, shift scheduling, real-time scheduling, preventative maintenance scheduling, detailed geographic routing and locating, and advanced integration services. The combination of these capabilities creates a comprehensive platform from which PointServe’s customers maximize service delivery within the constraints of business objectives.

PointServe’s unique approach to service supply chain optimization has been its strength since its inception. PointServe-powered optimization serves a pivotal role within large service organizations today.

ESO™ joins PointServe software products ServiceLogic™, the leading application for mobile workforce management and customer care, and ServiceXchange™, first to capitalize on an Internet-based marketplace for service scheduling and optimized fulfillment. These software capabilities have inherent ties and commonalities; yet empower top service organizations and service providers in complementary ways.

“ESO leverages PointServe’s investment in this valuable technology,” says Ed Powell, President and CEO of PointServe. “Our move is in direct response to requests from customers, prospects and business partners. ESO is creating new market traction for PointServe.”

About PointServe

PointServe is the leader in service supply chain management for the enterprise, powering dramatically better customer service through cross-organizational optimization. Clients deploy PointServe solutions to empower their organization. ServiceLogic™ is a Web-based, wireless application for mobile workforce management. ServiceXchange™ is an Internet-based solution for scheduling, routing, and field service. Optimization solutions from PointServe provide a crucial competitive edge for leaders in telecommunications, utilities, and technology, such as Southern Union Gas and Time-Warner Cable. PointServe is on the Web at http://www.PointServe.com.

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PointServe, the PointServe logo, ESO™, Optimization Platform™, ServiceLogic™, and ServiceXchange™ are trademarks or registered trademarks of PointServe Corporation.