FOR IMMEDIATE RELEASE

POINTSERVE DELIVERS FULL-SCALE

SERVICELOGIC DEPLOYMENTS IN 45 DAYS

FOR MISSOURI GAS ENERGY

Rapid Deployment Program Drives Successful

Workforce Management System Roll-Out

AUSTIN, TEXAS, October 16, 2001— PointServe, the~~the world~~ leader in providing comprehensive enterprise software solutions for service supply chain optimization, today announced two Rapid Deployments of ServiceLogic™ for Missouri Gas Energy (MGE), a division of Southern Union Company (NYSE:SUG). ServiceLogic is the industry's best-in-class system for wireless, automated workforce management. Complete ServiceLogic solutions for both St. Joseph and Kansas City, Missouri, were fully deployed in 45 days through PointServe’s Rapid Deployment Program. Immediate plans have been announced for Rapid Deployments in other MGE service areas. MGE expects ServiceLogic to support improved efficiencies, greater technician accountability, and ~~and~~ more reliable, responsive service to their customers,. as well as timely, accurate, and complete management reports concerning field~~led~~ service operations.

The ServiceLogic Rapid Deployment Program is unique in the industry not only because it delivers a solution in 45 days but also because this solution is fully operational and ready to evaluate¾not like a product demo or pilot version that has been simplified for fast implementation. With the Rapid Deployment Program, customers can quickly and accurately confirm the value of ServiceLogic for their specific needs, based on detailed, “real world” metrics generated from their day-to-day business operations. ~~The Rapid Deployment Program is also available for other PointServe solutions such as ServiceXchange™.~~

From Paper-Based to Paperless, Electronic Dispatching

With ServiceLogic, work orders are electronically generated, distributed, and tracked. Previously, MGE handled all work orders and dispatching through paper forms. ServiceLogic can eliminate the time, labor and errors involved with processing work order paperwork. The system can also help tighten appointment time windows and reduce technician drive time through automated routing. And because ServiceLogic provides wireless data communications with the field, the time spent by technicians waiting for dispatchers over the radio can be reduced or completely eliminated.

Flexible, In-depth Reports

MGE expects ServiceLogic to help increase field service accountability and efficiency. The system generates a range of flexible, detailed reports that track technician performance and efficiency. This helps management balance the distribution of work orders among technicians, ensure regulatory compliance, increase service delivery effectiveness, and improve customer satisfaction.

Centralized Dispatch for Multiple Regions

ServiceLogic enables scheduling, routing, and dispatching for multiple regions to be managed from one or several locations. This allows, for example, a single dispatcher to manage several regions during night shifts or other slow-traffic periods. MGE plans to use this multi-regional dispatch capability in a number of service areas to help increase technician-to-dispatcher ratios, support scalability, and improve operational efficiencies.

“PointServe has done an excellent job not only in implementing the technical system but also in assisting us with analysis, training and change management,” said Gregory Pollard, vice president of business services for MGE. “The operational changes have been significant, but we can already see how ServiceLogic will help us increase efficiencies and serve our customers better.”

"While most enterprise software deployments are taking months and years to complete, PointServe with its Rapid Deployment Methodology has deployed its enterprise service supply chain management solution at MGE in less than 6 weeks," said G. Edward Powell, chairman and CEO of PointServe. “The speed and success of these deployments for MGE underscore once again the ability of PointServe to rapidly deliver solid benefits to our customers across a variety of business and technology environments.”

About PointServe

PointServe is the~~the world~~ leader in providing comprehensive enterprise software solutions for service supply chain optimization. Our solutions include ServiceLogic™, a wireless, highly automated solution for workforce management, and ServiceXchange™, an Internet-based scheduling, routing, and field service solution for service provider networks. PointServe solutions have been successfully implemented for leading companies in a wide variety of industries. PointServe is on the Web at www.pointserve.com.

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For PointServe:

Richard Cole, PointServe, Inc.

(512) 617-5341

rcole@pointserve.com