FOR IMMEDIATE RELEASE

POINTSERVE RELEASES SERVICELOGIC 5.2

Release enhances integration/connectivity and provides productivity enhancing capabilities for Broadband and Utility Customers

AUSTIN, TEXAS — January 25, 2002 — PointServe, the leader in enterprise software that powers dramatically better customer service through service supply chain optimization, announces the general availability and first deployment of ServiceLogic^™ release 5.2.

ServiceLogic^™, the leading application for mobile workforce management and customer care has been enhanced to ease integration with back office systems, support additional deployment platforms, and add capabilities that dramatically improve mobile workers’ productivity. ServiceLogic^™ release 5.2 now supports Sun^Ò Blade servers, Solaris^™ 8, HP-UX release 11, and has compatibility with Convergys’ ICOMS^™ 4.6. ServiceLogic’s communications capabilities were upgraded to support NetTech’s ExpressQ^™ wireless middleware. Functional enhancements include asset deployment capabilities, additional status messaging, plus standard productivity reporting.

ServiceLogic^™ 5.2 was first deployed at Time Warner Cable in New York City. “This release of ServiceLogic enables our service organization to take advantage of technology advancements in the market and our company’s technology direction,” states Cesar Beltran, Senior VP of Information Technology at Time Warner Cable in New York. “The functional enhancements are significant to our organization and are the result of a close working relationship with PointServe.”

"The current release of ServiceLogic enables our customers to derive additional value across multiple platforms,” says Ron Beck, PointServe’s Chief Operating Officer. “Our keen focus on customer driven innovation was the force behind this effort and continues to prove PointServe’s commitment to our core principal - value delivery for our customers.”

PointServe customers are the source of many of the enhancement requests. The firm expects the ServiceLogic^™ 5.2 release will be adopted quickly by all of their ServiceLogic^™ customers.

About PointServe

PointServe is the leader in service supply chain management for the enterprise, powering dramatically better customer service through cross-organizational optimization. Clients deploy PointServe solutions to empower their organization. ServiceLogic^™ is a Web-based, wireless application for mobile workforce management. ServiceXchange^™ is an Internet-based solution for scheduling, routing, and field service. Optimization solutions from PointServe provide a crucial competitive edge for leaders in telecommunications, utilities, and technology, such as Southern Union Gas and Time-Warner Cable. PointServe is on the Web at http://www.PointServe.com.

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PointServe, the PointServe logo, ServiceLogic^™, and ServiceXchange^™ are trademarks or registered trademarks of PointServe Corporation.

Sun, the Sun logo, Solaris^™, and Sun Blade^™ are trademarks or registered trademarks of Sun Microsystems, Inc.

Convergys, the Convergys logo, and ICOMS^™ are trademarks or registered trademarks of Convergys Corporation.

HP, the HP logo, and HP-UX^™ are trademarks or registered trademarks of The Hewlett Packard Company.