FOR IMMEDIATE RELEASE

POINTSERVE RELEASES SERVICEXCHANGE 3.0

Release enhances connectivity of customers with large service networks and individual service providers.

AUSTIN, TEXAS, January 22, 2002 - PointServe, the leader in enterprise software that powers dramatically better customer service through service supply chain optimization, today announces the release of ServiceXchange^™ 3.0. ServiceXchange, an unparalleled mobile work force management application, is the first system of its kind to fully capitalize on an Internet-based marketplace for service scheduling and optimized fulfillment.

Fortune 500 Deployment Is Fast, Low Risk

Currently, a Fortune 500 company, with a vast franchise/dealer network, is in a nationwide roll-out of ServiceXchange 3.0. This company better manages many geographically distributed local service providers – at lower cost - with ServiceXchange. Deploying PointServe’s Internet-based applications speeds applications deployment, quickly improving service, enabling fast reaction-time for competitive advantage, and facilitating rapid growth. A key factor in this customer’s decision was the low risk and high probability of success.

Higher Satisfaction From Customers Empowered To Manage Own Service Response

With ServiceXchange 3.0, PointServe’s customers establish an online services marketplace – a single destination where customers and service providers book and manage service appointments. For the end customer, this means instant appointment confirmation and improved service. Dealers achieve lower costs, improved customer satisfaction, and increased efficiency. Parent corporations increase revenues and improve visibility into the operations of its service provider network.

Optimization Platform Delivers Private Service Exchanges To New Heights

PointServe’s unique Optimization Platform^™ powers ServiceXchange to attain the targeted level of customer service at the minimum cost. Mobile field technicians get the best real-time schedule considering each factor that affects customer service, such as skills, availability, equipment, tools, test gear and drive time – while the person searches online or on the phone for a service appointments. ServiceXchange helps companies meet the service expectation of customer with accurate appointment scheduling and flexible options to meet a customer’s desires needs – while also meeting the service provider’s business objectives. The customer gets an immediate and pleasing response to a service request. Service providers are confident in sending the right person to the right place at the right time – every time – for the lowest possible cost.

Service providers will see these benefits from ServiceXchange 3.0:

· Online service scheduling empowers customers and strengthens customer relations

· Customer relations online enable upselling and cross-selling

· Service Optimization Platform^™ enhancements attain targeted service levels

· Private branding of ServiceXchange fits seamlessly into existing Web sites

· Scalable, Web-based system enables new business initiatives and new services

· Performance assessment and visibility of third-party service providers (e.g., dealers)

· Enhanced decision support through automated operational and management reporting

· Quickly customizable interfaces for the corporation and its dealers

· Higher efficiency and responsiveness from optimized schedule with route map

· Consolidated management of appointments, resources, and schedules online

· Accurate, reliable time commitments with alignment of customer need to service

· Real-time appointment confirmation between customer and service provider

About PointServe

PointServe is the leader in service supply chain management for the enterprise, powering dramatically better customer service through cross-organizational optimization. Clients deploy our solutions to empower their organization. ServiceLogic^™ is a Web-based, wireless application for mobile workforce management. ServiceXchange^™ is an Internet-based solution for scheduling, routing, and field service. Optimization solutions from PointServe provide a crucial competitive edge for leaders in telecommunications, utilities, and technology, such as Southern Union Gas and Time-Warner Cable. PointServe is on the Web at http://www.PointServe.com.

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PointServe, the PointServe logo, ServiceLogic^™, and ServiceXchange^™ are trademarks or registered trademarks of PointServe Corporation.